The Full Supervisor Training Program:

What It Involves

The Supervisor’s Job:
An Overview

    • The most important part of the job
    • The one thing not to do as a supervisor
    • What makes a good supervisor?
    • What’s expected of a supervisor?
    • Making the transition to supervisor
    • Friendships and supervision
    • Dealing with difficult situations

    Becoming a Leader

    • What successful leaders do
    • The theory of situational leadership
    • Communicating expectations
    • Exercising power and authority
    • Holding people accountable for their actions
    • Acting like a leader


    • Identifying what motivates employees
    • Motivating employees-traditional methods
    • Guidelines for effective encouragement
    • Negative reinforcement
    • Alternative methods


    • Introduction: Why communication is so important
    • Why communication fails so often
    • How to become a better communicator
    • How to develop better listening skills
    • How to communicate with management
    • Troubleshooting communication problems
    • The mind reader
    • The double bind
    • Coping with the complainer
    • Two common communication complaints


    • Whom to involve in problem-solving
    • Situational problem solving
    • The sharpshooter’s guide to problem-solving
    • Ready!
    • Aim!
    • Fire!
    • Troubleshooting a problem

    Interviewing and Hiring

    • Before the interview
      – the analysis process
      – devising the questions
      – “Red Flagging” the résumé
    • The interview
    • Concluding the interview
    • Evaluating the candidates

    Delegating and Monitoring

    • Introduction
    • Understanding your aversion to delegation
    • Choosing tasks to delegate
    • Choosing employees for tasks
    • Preparing tasks for delegation
    • Preparing employees for delegation

    Handling Conflict

    • The aggressive/passive continuum
    • Different approaches to conflict
    • The problem-solving approach
    • Dealing with conflicts between employees
    • Identifying how you currently handle conflict

    Evaluating Performance

    • Introduction
    • Understanding the employee’s job
    • Making appraisals a continuing process
    • Preparing for the appraisal interview
    • Conducting the appraisal interview

    Managing Time

    • Setting priorities
    • Urgency vs. importance
    • Understanding good time-management techniques
    • Identifying your natural time-management method
    • Time-management aids
    • Seven things to avoid in time management

    Managing Meetings

    • Introduction
    • How to select the type of meeting
    • The making of a good meeting
    • What to do before a meeting
    • What to do during a meeting
    • What to do after a meeting
    • Troubleshooting different types of personalities

    Team Building

    • Introduction
    • Inspiring respect between you and the employees
    • Establishing common team values
    • Establishing team goals
    • Encouraging trust and cooperation among team members
    • Creating a climate for effective teamwork
    • Using consensus as a team-building tool

    Performance Management
    and Discipline

    • Introduction
    • An overview of performance management
    • Coaching
    • Counseling
    • Disciplining
    • Diagnosing performance problems
    • Using progressive discipline
    • Implementing disciplinary actions
    • Troubleshooting five difficult problems

    Legal Considerations

    • Anti-discrimination laws
    • Sexual harassment
    • The Americans With Disabilities Act
    • Substance abusers in the workplace
    • Privacy
    • Discipline and termination
    • Employees who threaten lawsuits
    • How to deal with union organizing
    • Dealing with insubordination

    Violence in the Workplace

    • Employer’s duty to provide a safe working environment
    • Negligent hiring
    • Conducting reasonable background investigations
    • Negligent retention
    • Drug testing applicants
    • Conducting a thorough and complete job interview

    Diversity in the Workplace

    • Defining diversity
    • How diversity affects the workplace
    • Diversity awareness assessment
    • Establishing team goals
    • Understanding and respecting individual differences
    • Being assertive

    Sexual Harassment

    • Pre-training survey
    • Defining sexual harassment
    • Understanding the implications under the law
    • Managerial responsibilities
    • Employee responsibilities
    • Zero tolerance
    • Reporting procedures

    Wage and Hour Compliance

    • Why compliance fails so often
    • How to classify employees corrrectly
    • When break and meal periods are required
    • Unauthorized deductions
    • The payday, pay period & final check
    • Access to personnel files
    • Penalties for noncompliance

    Managing Problem Employees

    • Identify the reason for the action
    • Follow the rules – company & statutes
    • Document reason for action
    • Ensure consistent treatment
    • Discipline checklist
    • Does the penalty fit the crime?
    • Investigation tactics that work
    • Retaliation
    • Constructive Discharge

    Avoid Retaliation Claims

    • Statistics on retaliation claim trends
    • What must the plaintiff prove?
    • What is the employer’s burden?
    • Managing empoloyees after the complaint
    • Steps to manage employees without fear of retaliation

    Conducting A Thorough Investigation

    • Identify who to interview
    • Choosing the order of interviews
    • Conducting though interviews
    • What documents should be reviewed
    • Preparing a report
    • What action to take
    • Retaliation


      • Identify when documentation starts
      • Getting your case down on paper
      • Documentation myths
      • Progressive discipline
      • The final incident
      • How to document a voluntary quit
      • Documentation checklist

      Leaves Of Absences, Disability, 
      Workers Compensation

        • Understanding the basics
        • FMLA vs. CFRA
        • Complications with Pregnancy Disability Leaves
        • Family Temporary Disability Insurance (PFL)
        • California Workers’ Compensation Act
        • Other Miscellaneous Leaves