Unemployment Cost Control | Human
Resources | Supervisor Training | Other
Services | Special Services
SUPERVISOR TRAINING (English and Spanish)
SUPERVISOR
TRAINING PROGRAM
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education provided by P&A at the supervisory level is designed
to develop an awareness of and sensitivity to the need for comprehensive
documentation procedures. The best control of unemployment costs
can only be achieved through a joint effort. It is important that
each person involved in a supervisory capacity have a complete understanding
of how to assist in accomplishing the objectives of the program.
On request, training seminars are conducted for key personnel to
familiarize them with the nature, scope, and intent of the program.
The content of the program can be flexible and adapted to your specific
needs.
P&A will provide on-site education seminars to train your
management staff in a variety of areas. These areas include, but
are not limited to, unemployment, labor standards enforcement,
discrimination, and sexual harassment. A representative from P&A
will train key staff members on how the unemployment insurance
system works and develop an ongoing method of documenting separations
and the proper procedure for communicating with P&A.
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P&A
provides a periodic newsletter to update key personnel on any
changes in the law that impact you as an employer. We generate
a quarterly report regarding all unemployment claim activity and
send it to designated recipients, enabling them to monitor various
types of separations as well as possible problem areas. This report
can be customized to accommodate various locations, divisions,
and states.
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The
Supervisor's Job: An Overview
- The
most important part of the job
- The
one thing not to do as a supervisor
- What
makes a good supervisor?
- What's
expected of a supervisor?
- Making
the transition to supervisor
- Friendships
and supervision
- Dealing
with difficult situations
Becoming
a Leader
- What
successful leaders do
- The
theory of situational leadership
- Communicating
expectations
- Exercising
power and authority
- Holding
people accountable for their actions
- Acting
like a leader
Motivation
- Identifying
what motivates employees
- Motivating
employees-traditional methods
- Guidelines
for effective encouragement
- Negative
reinforcement
- Alternative
methods
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Communication
- Introduction:
Why communication is so important
- Why
communication fails so often
- How
to become a better communicator
- How
to develop better listening skills
- How
to communicate with management
- Troubleshooting
communication problems
- The
mind reader
- The
double bind
- Coping
with the complainer
- Two
common communication complaints
Problem
Solving
- Whom
to involve in problem-solving
- Situational
problem solving
- The
sharpshooter's guide to problem-solving
- Ready!
- Aim!
- Fire!
- Troubleshooting
a problem
Interviewing
and Hiring
- Before
the interview
-the
analysis process
-devising the questions
-"Red Flagging" the résumé
- The
interview
- Concluding
the interview
- Evaluating
the candidates
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Delegating
and Monitoring
- Introduction
- Understanding
your aversion to delegation
- Choosing
tasks to delegate
- Choosing
employees for tasks
- Preparing
tasks for delegation
- Preparing
employees for delegation
Handling
Conflict
- The
aggressive/passive continuum
- Different
approaches to conflict
- The
problem-solving approach
- Dealing
with conflicts between employees
- Identifying
how you currently handle conflict
Evaluating
Performance
- Introduction
- Understanding
the employee's job
- Making
appraisals a continuing process
- Preparing
for the appraisal interview
- Conducting
the appraisal interview
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Managing
Time
- Setting
priorities
- Urgency
vs. importance
- Understanding
good time-management techniques
- Identifying
your natural time-management method
- Time-management
aids
- Seven
things to avoid in time management
Managing
Meetings
- Introduction
- How
to select the type of meeting
- The
making of a good meeting
- What
to do before a meeting
- What
to do during a meeting
- What
to do after a meeting
- Troubleshooting
different types of personalities
Team
Building
- Introduction
- Inspiring
respect between you and the employees
- Establishing
common team values
- Establishing
team goals
- Encouraging
trust and cooperation among team members
- Creating
a climate for effective teamwork
- Using
consensus as a team-building tool
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Performance
Management and Discipline
- Introduction
- An overview
of performance management
- Coaching
- Counseling
- Disciplining
- Diagnosing
performance problems
- Using
progressive discipline
- Implementing
disciplinary actions
- Troubleshooting
five difficult problems
Legal
Considerations
- Anti-discrimination
laws
- Sexual
harassment
- The
Americans With Disabilities Act
- Substance
abusers in the workplace
- Privacy
- Discipline
and termination
- Employees
who threaten lawsuits
- How
to deal with union organizing
- Dealing
with insubordination
Violence
in the Workplace
- Employer's
duty to provide a safe working environment
- Negligent
hiring
- Conducting
reasonable background investigations
- Negligent
retention
- Drug
testing applicants
- Conducting
a thorough and complete job interview
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Diversity
in the Workplace
- Defining
diversity
- How
diversity affects the workplace
- Diversity
awareness assessment
- Establishing
team goals
- Understanding
and respecting individual differences
- Being
assertive
Sexual
Harassment
- Pre-training
survey
- Defining
sexual harassment
- Understanding
the implications under the law
- Managerial
responsibilities
- Employee
responsibilities
- Zero
tolerance
- Reporting
procedures
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Wage &
Hour Compliance
- Why
compliance fails so often
- How
to classify employees corrrectly
- When
break and meal periods are required
- Unauthorized
deductions
- The
payday, pay period & final check
- Access
to personnel files
- Penalties
for noncompliance
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Managing Problem Employees
- Identify
the reason for the action
- Follow
the rules - company & statutes
- Document
reason for action
- Ensure
consistent treatment
- Discipline
checklist
- Does
the penalty fit the crime?
- Investigation
tactics that work
- Retaliation
- Constructive
Discharge
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Avoid Retaliation Claims
- Statistics
on retaliation claim trends
- What
must the plaintiff prove?
- What
is the employer's burden?
- Managing
empoloyees after the complaint
- Steps
to manage employees without fear of retaliation
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Conducting A Thorough Investigation
- Identify
who to interview
- Choosing
the order of interviews
- Conducting
though interviews
- What
documents should be reviewed
- Preparing
a report
- What
action to take
- Retaliation
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Documentation
-
Identify when documentation starts
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Getting your case down on paper
-
Documentation myths
-
Progressive discipline
-
The final incident
-
How to document a voluntary quit
-
Documentation checklist
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Leaves Of Absences / Disability / Workers' Compensation
-
Understanding the basics
-
FMLA vs. CFRA
-
Complications with Pregnancy Disability Leaves
-
Family Temporary Disability Insurance (PFL)
-
California Workers' Compensation Act
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Other Miscellaneous Leaves
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